respond to customer enquiries via phone, email and chat in a timely and professional manner provide accurate and complete information to customers regarding products, services and policies process orders, returns and exchanges following company policies and procedures work with other departments to resolve customer issues and escalations keep detailed records of customer interactions and transactions collaborate with other team members to meet or exceed customer service targets stay updated on industry trends and best practices perform other related duties as management requires Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Internet reimbursement Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Work Location: In person