As a Customer Support Executive at DitioSys Pvt Ltd, you will play a crucial role in delivering exceptional service to our customers in the International Voice process. You will be responsible for promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. By developing a deep understanding of our products and services, you will provide accurate information and valuable feedback to improve our offerings. Your dedication to customer advocacy and commitment to enhancing your skills through training sessions will contribute to the success of our customer support team. Your primary responsibilities will include assisting customers with their queries, investigating and resolving reported issues, documenting interactions in our CRM system, and actively participating in your professional development through training and workshops. Your excellent communication skills in English, strong problem-solving abilities, and basic computer proficiency will be essential in fulfilling your duties effectively. Additionally, your willingness to work flexible hours, including evening, night, and rotational shifts, will support our commitment to providing round-the-clock customer support. To apply for this opportunity, please send your resume and cover letter to hr@ditiosys.com with "[Your Name] - CSE Level 1 Application" in the subject line. Join us at DitioSys Pvt Ltd, an equal-opportunity employer, and become a valuable member of our customer support team. Embrace the benefits of full-time employment, including health insurance, leave encashment, and Provident Fund, along with the opportunity for a yearly bonus. Ensure your ability to commute to our office in Bengaluru, Karnataka 560098, or plan for relocation before commencing work. Prior experience in an International voice process is preferred, and proficiency in English is required for this role. If you are passionate about customer service, possess the necessary qualifications and skills, and are available for night and overnight shifts, we encourage you to apply for this exciting opportunity to be a part of our dynamic team.,
Job Title: Sales & Customer Support Executive – U.S. Mortgage Process (Night Shift) Company: DitioSys Pvt Ltd. Location: Bangalore, Karnataka, India About Us: DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction. Responsibilities: Engage with U.S. borrowers, clients, and loan officers across residential and commercial finance segments. Handle inbound and outbound calls, emails, and chat support professionally and compliantly. Assist borrowers through application, documentation, and follow-up stages to ensure timely loan closings. Maintain daily communication logs and update CRM/LOS systems accurately. Coordinate with internal teams for status updates, issue resolution, and quality assurance. Deliver exceptional customer experience with clarity, responsiveness, and attention to detail. Meet assigned performance targets (SLA, response rate, conversion rate, and QA scores). Qualifications: Minimum 3-5 years experience in U.S. sales or U.S. customer support processes (mortgage experience is a plus). Excellent command of English, Hindi, and Telugu (mandatory). Tamil and Kannada fluency is an advantage. Proven track record in client engagement, objection handling, and relationship building. Comfortable working in night shift (7:00 PM – 5:00 AM IST). Strong computer skills and ability to learn new platforms quickly. Consistent in meeting quality and service standards. Compensation & Growth: Starting Salary: ₹ 60,000 per month during probation. Post-evaluation (3 months): Performance review and eligibility for role enhancement. After 6 months: Transition to an incentive-linked model based on conversion and customer satisfaction. Fast-track career growth into Team Lead and QA roles for top performers. How to Apply: Send your resume and cover letter to [email protected] with "[Your Name] - Sales Executive – Night Shift” in the subject line. Send your resume (CV only) to +91 82961 67567 on WhatsApp. Job Types: Full-time, Permanent Pay: ₹55,000.00 - ₹75,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Ability to commute/relocate: Rajarajeshwari Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: International voice process: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Preferred) Overnight Shift (Required) Work Location: In person
Job Title: Sales & Customer Support Executive – U.S. Mortgage Process (Night Shift) Company: DitioSys Pvt Ltd. Location: Bangalore, Karnataka, India About Us: DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction. Responsibilities: Engage with U.S. borrowers, clients, and loan officers across residential and commercial finance segments. Handle inbound and outbound calls, emails, and chat support professionally and compliantly. Assist borrowers through application, documentation, and follow-up stages to ensure timely loan closings. Maintain daily communication logs and update CRM/LOS systems accurately. Coordinate with internal teams for status updates, issue resolution, and quality assurance. Deliver exceptional customer experience with clarity, responsiveness, and attention to detail. Meet assigned performance targets (SLA, response rate, conversion rate, and QA scores). Qualifications: Minimum 3-5 years experience in U.S. sales or U.S. customer support processes (mortgage experience is a plus). Excellent command of English, Hindi, and Telugu (mandatory). Tamil and Kannada fluency is an advantage. Proven track record in client engagement, objection handling, and relationship building. Comfortable working in night shift (7:00 PM – 5:00 AM IST). Strong computer skills and ability to learn new platforms quickly. Consistent in meeting quality and service standards. Compensation & Growth: Starting Salary: ₹ 60,000 per month during probation. Post-evaluation (3 months): Performance review and eligibility for role enhancement. After 6 months: Transition to an incentive-linked model based on conversion and customer satisfaction. Fast-track career growth into Team Lead and QA roles for top performers. How to Apply: Send your resume and cover letter to hr@ditiosys.com with "[Your Name] - Sales Executive – Night Shift” in the subject line. Send your resume (CV only) to +91 82961 67567 on WhatsApp. Job Types: Full-time, Permanent Pay: ₹55,000.00 - ₹75,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Ability to commute/relocate: Rajarajeshwari Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: International voice process: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Preferred) Overnight Shift (Required) Work Location: In person
Your Role: As a Customer Support Executive, you will be responsible for providing exceptional service to customers, troubleshooting issues, and ensuring customer satisfaction. Responsibilities: - Promptly address customer inquiries and provide accurate information. - Investigate and resolve customer-reported issues efficiently. - Develop a deep understanding of our products and services. - Maintain detailed records of interactions in our CRM system. - Provide valuable feedback to improve our products and services. - Enhance skills through training sessions and workshops. Qualifications: - Excellent communication skills in English. - Strong problem-solving abilities. - Basic computer proficiency. - Willingness to work flexible hours. DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction. Apply now and be part of our customer support team! Benefits: - Health insurance - Leave encashment - Provident Fund Yearly bonus is provided. Ability to commute/relocate: - Bengaluru, Karnataka 560098: Reliably commute or planning to relocate before starting work (Required) Experience: - International voice process: 1 year (Preferred) Language: - English (Required) Shift availability: - Night Shift (Preferred) - Overnight Shift (Required),
Job Title: Customer Support Executive (International Voice process) Company: DitioSys Pvt Ltd Location: Bangalore, Karnataka, India About Us: DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction. Your Role: As a Customer Support Executive, you'll provide exceptional service, troubleshoot issues, and ensure customer satisfaction. Responsibilities: Customer Assistance: Promptly address customer inquiries and provide accurate information. Issue Resolution: Investigate and resolve customer-reported issues efficiently. Product Knowledge: Develop a deep understanding of our products and services. Documentation: Maintain detailed records of interactions in our CRM system. Customer Advocacy: Provide valuable feedback to improve our products and services. Training and Development: Enhance skills through training sessions and workshops. Qualifications: Excellent communication skills in English. Strong problem-solving abilities. Basic computer proficiency. Willingness to work flexible hours. How to Apply: Send your resume and cover letter to [email protected] with "[Your Name] - CSE Level 1 Application" in the subject line. Join Us: DitioSys Pvt Ltd is an equal-opportunity employer. Apply now and be part of our customer support team! Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹28,000.00 per month Benefits: Leave encashment Provident Fund Ability to commute/relocate: Bengaluru, Karnataka 560098: Reliably commute or planning to relocate before starting work (Required) Experience: International voice process: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Preferred) Overnight Shift (Required) Work Location: In person
Job Title: Customer Support Executive (International Voice process) Company: DitioSys Pvt Ltd Location: Bangalore, Karnataka, India About Us: DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction. Your Role: As a Customer Support Executive, you'll provide exceptional service, troubleshoot issues, and ensure customer satisfaction. Responsibilities: Customer Assistance: Promptly address customer inquiries and provide accurate information. Issue Resolution: Investigate and resolve customer-reported issues efficiently. Product Knowledge: Develop a deep understanding of our products and services. Documentation: Maintain detailed records of interactions in our CRM system. Customer Advocacy: Provide valuable feedback to improve our products and services. Training and Development: Enhance skills through training sessions and workshops. Qualifications: Excellent communication skills in English. Strong problem-solving abilities. Basic computer proficiency. Willingness to work flexible hours. How to Apply: Send your resume and cover letter to hr@ditiosys.com with "[Your Name] - CSE Level 1 Application" in the subject line. Join Us: DitioSys Pvt Ltd is an equal-opportunity employer. Apply now and be part of our customer support team! Job Types: Full-time, Permanent Pay: ₹21,000.00 - ₹28,000.00 per month Benefits: Leave encashment Provident Fund Ability to commute/relocate: Bengaluru, Karnataka 560098: Reliably commute or planning to relocate before starting work (Required) Experience: International voice process: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Preferred) Overnight Shift (Required) Work Location: In person