Distributor Service Management

Job Description

Job Summary: The Distributor Service Manager will be responsible for managing relationships with distributors, ensuring seamless service delivery, resolving issues, and optimizing distributor engagement within WOGOM s ecosystem. This role is critical in building trust, driving distributor satisfaction, and enhancing operational efficiency. Key Responsibilities: Relationship Management : Act as the primary point of contact for distributors, addressing their queries and concerns. Build and maintain strong, long-term relationships with distributors to foster loyalty and retention. Service Delivery : Monitor and ensure timely order processing, delivery, and issue resolution. Collaborate with internal teams (logistics, operations, and finance) to address distributor-specific challenges. Performance Monitoring : Track distributor performance metrics (sales targets, order frequency, and payment cycles). Share regular performance reports and insights with distributors. Training and Support : Conduct training sessions to educate distributors about the platform s features, policies, and processes. Provide ongoing support to ensure optimal utilization of the platform. Issue Resolution : Handle complaints and escalations effectively and promptly. Analyze recurring issues to identify and implement preventive measures. Process Optimization : Identify opportunities to improve distributor-related processes and service quality. Work closely with the tech team to suggest platform enhancements based on distributor feedback. Market Insights : Gather feedback from distributors to understand market trends and competition. Share insights with the product and business development teams to align strategies. Key Qualifications: Bachelor s degree in Business Administration, Supply Chain Management, or a related field. Proven experience in distributor management, customer service, or sales in a B2B e-commerce or similar domain. Strong interpersonal and communication skills with a customer-centric approach. Analytical mindset with the ability to use data for decision-making. Ability to multitask, prioritize, and manage time effectively. Key Skills: Relationship Building Problem Solving Data Analysis Process Improvement Negotiation and Conflict Resolution Additional Information: Travel may be required for distributor visits and market assessments.