Dispatcher Executive

Job Description

Job Duties (include but not limited to): Log all Incident/ Service request details, allocating categorization and prioritization codes. Ensure that the Ticket Assignment SLA targets are achieved daily. Make decisions quickly, often with limited information. Review and analyze the service boards and follow-up with support team. Escalate major Incidents to appropriate team members. Take ownership of tasks and follows through to ensure complete resolution Experience working in a team-oriented, collaborative environment Provide excellent customer services Requirements What Our Ideal Candidate Will Bring: The successful candidate should have a bachelor s degree or equivalent certifications Minimum 0-1 years of customer service experience as a Dispatcher Fluent written & spoken English communication. Possess great attention to details. Excellent customer orientation skills Knowledge on IT based solutions will be an added advantage Work schedule as 5 days 10 hours shifts a week, mix of days and nights Skills : Excellent customer service skills Excellent verbal and written communication skills A positive personality, attitude and a team player Benefits What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits