Dispatch Officer

Job Description

Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed.