Director SRF

As a Regional Head Fulfillment Centre at our company, you will play a crucial role in providing strategic and operational leadership for regional fulfillment and warehousing operations in the e-commerce logistics sector. Your responsibilities will include driving operational excellence, optimizing supply chain and warehousing processes, ensuring a superior customer experience, and achieving key business metrics across multiple fulfillment centers. Key Responsibilities: - Lead and manage end-to-end supply chain warehouse operations, including warehousing, inventory, logistics, and last-mile delivery, to deliver an unparalleled customer experience. - Develop and implement best-in-class processes, systems, and standards for warehouse productivity, inventory accuracy, and fulfillment efficiency. - Automate and streamline operational workflows to drive scalability and cost efficiency. - Own and grow key regional sales accounts, ensuring service levels, profitability, and customer retention targets are met or exceeded. - Collaborate with sales and business development teams to identify and capitalize on upselling, cross-selling, and renewal opportunities within existing accounts. - Monitor and report on account health, customer satisfaction, and churn rates, implementing corrective actions as needed. - Oversee all aspects of warehouse management, including resource allocation, process improvements, and compliance with quality and safety standards. - Ensure 100% stock accuracy, minimize shrinkage, and maintain optimal inventory turnover and carrying costs. - Manage the P&L for regional operations, ensuring cost control, margin improvement, and budget compliance. - Track, analyze, and report on key operational, sales, and warehouse KPIs to drive continuous improvement. - Prepare and oversee budgets, forecasts, and capital expenditures. Qualifications Required: - Bachelors/Masters degree in Business, Supply Chain, Logistics, or a related field. - 10+ years of progressive experience in e-commerce operations, supply chain, or logistics, with at least 5 years in a senior leadership/director role. - Proven track record in regional account management, warehouse operations, and fulfillment. - Strong analytical, negotiation, and process optimization skills. - Experience with WMS, ERP, and e-commerce platforms. - Excellent communication, stakeholder management, and team leadership abilities.,