Director-Platform Product Management (Security and Operations)

The Opportunity

“As the Director of Engineering Product Management – Security and Operations, you will lead the development and execution of product roadmaps for FICO’s horizontal platform capabilities. This role is essential to advancing FICO’s position as the leading provider of analytics and decision management solutions powered by AI that empower businesses to make smart and fair decisions. The ideal candidate will blend deep industry knowledge with a strong grasp of analytics platforms, domain policies and regulatory frameworks to deliver innovative, compliant, and scalable platform offerings.” - VP, Platform Product Management

What You’ll Contribute

• Own the Platform Product Management function for FICO’s horizontal SaaS platform capabilities, driving innovation technology aligned with business goals and market trends.
• Lead the definition and prioritization of platform technology roadmaps to incorporate emerging industry-leading technologies such as advanced analytics, and automation within the regulatory framework of financial services (e.g., risk compliance, fraud detection and prevention, credit decisioning).
• Product Strategy & Roadmap: Define the product strategy and own the roadmap building a foundation of trust, control, and platform-wide observability to ensure our systems are secure, compliant, and well-managed.
• Write detailed product requirements with clear acceptance criteria.
• Partner with engineering to ensure timely delivery of features and improvements.
• Manage trade-offs between speed, cost, and quality.
• Security & Identity: Establish and define requirements for the complete identity and secrets management ecosystem, including authentication, authorization, cryptographic infrastructure (PKI/secrets/tokens). Drive organizational multi-tenancy architecture that supports complex hierarchy modeling ensuring secure access and data isolation across the platform.
• Trust & Compliance: Drive the product roadmap for encryption, privacy, and governance capabilities, building tools that help our customers and our organization meet strict compliance and regulatory standards.
• Control & Policy: Own the development of our Policy Center, usage limits, and licensing capabilities, giving administrators the granular control they need to manage their environments effectively.
• Observability & Audit: Establish the requirements for platform-wide monitoring, metering, and audit trails to provide deep visibility into system health, usage, and user activity for both internal teams and customers.
• Business & Non-Functional Requirements: Translate complex security, governance, and non-functional requirements into actionable product features that are intuitive and scalable.
• Collaborate cross-functionally with engineering, product management, product design, user experience, architecture, sales, marketing, legal, privacy & security, trust, and compliance teams to deliver solutions meeting industry standards and customer expectations.
• Build partnerships with financial institutions, regulators, ecosystem partners, and industry bodies to anticipate shifts and influence policies.
• Monitor the competitive landscape and customer needs to continuously refine and differentiate FICO’s platform offerings.
• Lead, mentor, and grow a high-impact platform product management team fostering innovation and customer obsession.
• Drive continuous improvement of product planning processes, leveraging data and customer insights for transparency and strategic alignment.
• This role requires a deep understanding of the unique needs of Security Teams, Compliance Officers, Platform Administrators, and Operations Teams. You will be their advocate, delivering products that empower them to maintain security, control, and operational excellence across the platform.

What We’re Seeking

• 10+ years product management or platform product management experience focused on security, infrastructure, or operational tools, preferably in financial services technology, risk management, or analytics platforms.
• Proven track record of defining and launching successful security products, platforms, or core services.
• Deep understanding of security principles, including identity and access management (IAM), PKI infrastructure, secrets management systems (Vault, AWS Secrets Manager), encryption, and compliance frameworks.
• Strong technical background with the ability to engage in detailed conversations with engineers about system architecture, APIs, and non-functional requirements.
• Excellent communication and stakeholder management skills, with the ability to influence a diverse group of users from technical administrators to compliance officers.
• Success in driving SaaS platform incubation (zero to one product management mindset).
• Ability to translate market trends, regulatory changes, and technology advances into actionable product plans.
• Experience collaborating in matrixed, global organizations with cross-functional teams and external partners.
• Experience with observability and monitoring tools such as Prometheus, Grafana, Splunk, or ELK Stack (Elasticsearch, Logstash, Kibana).
• Experience developing platform product strategies for regulated industries and Knowledge of financial services regulations, compliance, and risk frameworks is desirable.
• Bachelor’s/Master's degree in Engineering or Computer Science, or relevant experience; MBA or advanced degree preferred.