Director - Key Account management

Job Description

[{"Company":"Spocto" , "Posting_Title":"Director - Key Account management" , "Is_Locked":false , "City":"Mumbai" , "Industry":"Financial Services","Job_Description":" About SPOCTO Spocto ( https://spocto.com ), a Yubi Company ( https://www.go-yubi.com/ ), is a big data analytics company on a mission to revolutionize the digital debt collections industry. As a fintech company that uses Artificial Intelligence (AI) Machine Learning (ML) to enhance customer reach, engagement, and interaction; Spocto is a pioneer in disrupting the debt collections industry with intelligence. With a purposeful approach towards digitizing rural India through banks NBFCs, our solutions are already test marketing various products to revolutionize eCollections. Our spirit of innovation passion to help organizations create greater business impact is reflected through our domain expertise, success rate, client confidence and newer age solution driven approach towards the business. With proprietary algorithms we strive to bring dignity into the debt collections process, ensuring better customer experience and resulting in improved customer relation and retention. As we continue to grow and disrupt the market through our innovative solutions, we are now part of Yubi - Indiafirst and largest institutional debt platform that provides full-stack debt infrastructure across discovery, execution and fulfillment. In March 2022, Yubi became Indiafastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment. Inviting applications for the role of VP-Key Account Management(SAAS Product Sales) Key Responsibilities Develop and grow trusted relationships with key clients Build thorough understanding of key customer needs and requirements Take ownership of driving repeat transactions and minimizing churn Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Prepare regular reports of progress and forecasts using key account metrics Defend and Grow Client Revenue, Cross sell up sell to existing client portfolio to increase penetration Liaison with key decision makers Business Managers, Risk Managers, Product Managers etc. in banks and financial institutions to identify new opportunities and grow existing business Gather and decipher the clientrequirements and suggest how various spocto solutions can be implemented to enhance and improve the existing processes and focus not just on product sales but also pitch new solution ideas. Understand and manage engagements to meet client expectations and build, deepen and broaden client relationships Demonstrate excellence in engagement delivery, strategic problem solving, and strong client relations at senior executive levels Work closely with internal teams for resolving client queries to ensure high quality delivery of service and timely resolution of all member issues Monthly business review and governance Documenting end to end sales activities and communication on sales platform and workflows used by the company Client Governance Matrix on scheduled monthly, quarterly reviews to be defined and conducted. Ensure timely receipt of payments against Invoices Detailed competition mapping Requirements 8 years+ experience in Business Development and sales focused on B2B KAM or Enterprise KAM. Experience in Platform Sales across Rating Agency, B2B e-commerce platforms, SAAS platforms, Fintech, payment gateways will be preferred. Should possess excellent presentation skills and experience in Key Account Management Experience in platform sales across Rating Agency, Private Bank and other Financial services. Detail-oriented with the ability to manage multiple relationships parallelly MBA / PGDM degree from a premier institution or Chartered Accountant would be preferred Exceptional written and verbal communication, managing technical proposals Ability to work under pressure track record of delivering targets We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 1000+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact.