Director - Infrastructure

Job Description

This role is responsible for leading the IT Infrastructure teams in our CBS (Cencora Business Services) location in Pune, India. They play a critical role in establishing and maturing service delivery by partnering closely w ith IT Infrastructure functional leaders responsible for engineering and delivery produc ing key architectural capabilities to ensure the stability, security, and scalability of systems while ensuring high availability and performance, focusing on delivering innovative IT solutions programs in line with strategic objectives, contributing to planning, creating and implementing an IT vision and strategy aligned with the company s strategic business plan. Directors oversee the development of enterprise standards and technology initiatives and the IT governance process. They analyze trends in technology, assess the impact of emerging technologies on the business, provide solutions to address technology and business issues, and manage financial resources while ensuring the development of high-quality technology solutions. They contribute to the setup of the best overall IT Infrastructure organization by making sure that the team is strategically aligned with the adopted IT operating model and is set for success by ensuring an optimal sustainable IT service delivery. Our employee experience is a strategic priority for our company. Our leaders are accountable for leading with purpose, fairness, and equity. They are responsible for building and developing diverse teams, maintaining a safe and inclusive environment, setting clear priorities, and holding self and team accountable for executing with excellence. Primary Duties Responsibilities: Provides leadership and guidance to the IT Infrastructure team in Pune ensuring alignment with functional leaders globally Works with internal stakeholders to understand business needs, contributes to the development of an IT strategy and manages the development of the CBS ITI team Provides functional oversight an d leadership for ITI service towers as required Accoutnable for oversight of strategic partnerships that support staffing of the ITI CBS pipeline in Pune. Collaborates with internal external business leaders and partners to identify ways to improve the overall experience through improved communication and strategic alignment Collaborates with division directors across the organization and key stakeholders for the coordination and alignment of objectives and functions across multiple functional areas S ets KPIs/goals and manages the performance of the team Leads the management, strategy, and execution of the IT infrastructure for the organization, and guides in maintaining the safety of information system across the organization Leads the financial and internal customer analysis and competitive market assessment/ benchmarking and makes appropriate recommendations Ensures stringent asset management for IT hardware, software, and equipment Collaborates with clients in discerning client business trends, business needs and their implications and seeks opportunities to contribute to positive outcomes for clients, stakeholders, and organizational members Manages the improvement processes that supports the business, owns the designated processes, and ensures that established processes are followed Participates in the development of IT budgets, tracks, and takes appropriate steps to stay within budget and provides high-quality services at optimal cost to clients/business stakeholders Provides input during SLA development process, ensures internal SLAs are met and manages vendors or suppliers to ensure that external SLAs are met as well Supports an environment of open and upward communication with all staff to ensure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the organization and its employees Ensures work, information, ideas, and technology flow freely among the section and establishes measurable individual and team objectives that are aligned with business and organizational goals Documents and presents performance assessments, recognizes and rewards associates commensurate with performance and implements organizational practices for staffing, EEO, diversity, performance management, career development, training, reward and recognition, and retention Defines and puts in place the right resource model, ensuring the correct resources are always available to cover the required assigned work Maintains a high performance and motivated internal team, guaranteeing that the right core skills are kept internally in the company by ensuring HR processes are adhered to and are executed timely Ensures that the correct mechanisms are in place to properly manage and control the delivery of team services and maintains communication with all the internal stakeholders Aligns with other divisional teams to ensure a consistent central service offering, establishing robust processes to support the internal customers in their end-to-end workflow from idea to project delivery Protects, stabilizes, and ensures full reliability of all systems (old new) to maintain market leadership and ensures that the IT Infrastructure function is organized in the most efficient way and in line with the global IT strategy Establishes and maintains regular, timely and effective communications with stakeholders across the business regarding IT activities, both proactively and reactively during service outages . Education : Masters Degree in Business Administration, Computer Science, Information Technology or any other related discipline or equivalent related experience. Preferred Certifications: Certification in Information Security Strategy Management (CISM) Application / Infrastructure / Enterprise Architect Training and Certification, e.g. TOGAF Cloud Infrastructure Certification e.g. Azure Solution Architect Expert Certification Networking, Network convergence Network Security Compliance (CCNA) Project Management Professional (PMP) Certification Enterprise IT Certification e.g. CGEIT Work Experience: 10+ years of directly-related or relevant experience with 5+ years in a managerial capacity, preferably in IT Infrastructure design. Skills Knowledge Requirements Behavioral Skills: Coaching and Mentoring Conflict Resolution Critical Thinking Multitasking People Management Planning Presentation Skills Technical Skills: Architecture Strategy Framework Design Cloud Infrastructure Management IT Regulatory Compliance like SOX Compliance Distributed Systems Architectures IT Infrastructure Management Network Architecture and Management Service Level Maintenance Stakeholder Management Storyboarding Tools Knowledge: Cloud Computing Tools like AWS, Azure, Google cloud Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud Database Software like RDBMS, DB2, Oracle, MS SQL Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP Operating Systems Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Microsoft Office Suite Project Management Support Tools - Clarity, Microsoft Project, JIRA, Confluence