Director, Facilities Manager

Job Description

To provide support to the Hyd Director with service delivery and performance management The Account Manager is a key role providing strategic and tactical operational leadership and direction within defined geographical boundaries across the region. He has to be someone who is from the Retail business specifically Key attributes Putting clients first always Devising win-win solutions for all parties Staying at the forefront of operational excellence Driving team success Becoming a trustworthy authority Critical thinker Compassionate leader Main Duties and Responsibilities Leads and develops Contract Management team. Sets the strategic direction for the team. Supports the Sales and bid activity. Manages the P&L of your contracts including sales/growth/costs and WIP/Debt management. Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice. Sets priorities for the team to ensure task completion, coordinates work activities with others. Builds Partnerships with Client and Colleagues through open transparent and timely communication. Ensure a professional image of Integral is presented to clients and visitors and ensure excellence in customer service is delivered and always promoted. Adapt management style to meet changing needs of the business or operational circumstances. Management of action plans to implement any improvement initiatives. Make decisions guided by policies, procedures, and business plan. Continually communicate with Team. Recognize, respect, and reward the contributions and achievements of others. Drive and encourage development of self and others through learning and on the job experience. Appropriately challenge superiors to utilise the whole team in a more effective, efficient and beneficial way if applicable. Understand Integral processes and business model. Assist others in solving professional issues. Deputize for Divisional Director. Personal Qualities and Experience Ability to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships. Communicates using appropriate styles, methods, and timings. Role Models enthusiasm and energy about their work and encourages others to do the same. Demonstrates resourcefulness when acquiring additional professional expertise. Uses tact and diplomacy to exchange information and handle sensitive issues. Project a professional demeanour with colleagues, clients, and their customers Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance. Excellent interpersonal, written, and verbal communication skills Self-motivated and capable of leading and inspiring a national Team. Ability to maintain an objective and positive focus through periods of high and sustained work pressure. KEY STAKEHOLDERS Management / Account Management Staff Client Staff Vendor Staff