Director, D&AI SRE (DataOps)

Job Description

Overview Visionary Director. In this role, we are seeking a Director Offshore Program & Delivery Management to oversee end-to-end program execution, governance, and service delivery for DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires expertise in multi-site delivery models, offshore execution, cost optimization, automation strategies, and cross-functional collaboration. Lead and manage large-scale DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Oversee the implementation of real-time monitoring, automated alerting, and self-healing Data platforms to improve uptime and performance. Develop and enforce Data and AI governance models, operational frameworks, and execution roadmaps for seamless delivery. Ensure the standardization and automation of pipeline workflows, report generation, and dashboard refreshes. Lead and manage the full people, process and technology driven Data & Analytics platform technology strategy and cultural shift for PepsiCo IT to a world class data first organization working across all Sector S&T. Champion of PepsiCos Data & Analytics program and platform management supporting large scale global data engineering efforts partnering across S&T organization Support Data & Analytics Technology Transformations to provide full sustainment capabilities across the PepsiCo Data Estate, including data platform management automation of proactive issue identification and self-healing abilities. Responsibilities Actively manage Senior/Executive level relationships up to CEO Strategic: Rapidly create and manage automation-based and structured processes. Collaborate with cross-functional teams to identify and resolve issues related to cloud infrastructure and data services. Develop and automate operational policies and procedures. Establish crisis management functions that ensure world class time to mitigate for service outages and incidents. Develop and maintain strong relationships with the customer audience. Leverage your skills such as active listening, problem-solving, and being transparent to address difficult customer situations requiring you to set and manage customer expectations while maintaining a trusted customer. Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers. Build a team culture that thrives on customer obsession. Work collaboratively with wider PepsiCo colleagues to ensure your customer is delighted with their Azure cloud experience. Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives. Remove barriers to agility and enable the team to shift priorities quickly without losing productivity. Develop the appropriate organizational structure, resource plans and culture to support the business objectives and customer deliverables. Leverage your technical and operations expertise in cloud and high-performance computing to establish a solid understanding of the business, customers need, and ability to earn trust in relationships. Qualifications 15+ years of technology work experience in a large-scale Global organization CPG preferred. 10+ years of experience working in Data& Analytics field. 10+ years of experience working within a cross-functional IT organization. 8+ years of experience in leadership/management experience. Excellent Communication: must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customers needs to the proper channels. Take ownership Make it happen Delight the customer. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. Experience in a leadership role in technical support for mission critical solutions in an Microsoft Azure environment. Site Reliability Engineering experience with modern site reliability practices including automated remediation of issues, or improved scalability, etc. Experience driving Operational Excellence in operating large complex mission critical solutions. Significant experience in delivering large scale operational services in a complex-change environment. Critical Strategic thought leadership - business value focus: cost reduction/reduce costs. Critical Strategic thought leadership Operational effectiveness: increase delivery speed / reduce time Ability to create strategic plans spanning multiple time horizons and across multiple partner Teams. Ability to build cross-functional relationships through trust, respect, and partnership. Ability to discern perceived differing priorities between the business and IT, and identifying a path forward that is mutually beneficial. Experience in driving consensus around and across virtual teams and multiple functions through clear communication of vision and objectives, thorough planning, effective execution, and realization of desired benefits. Track record of consistently delivering excellent results in challenging and/or transformational environments. Experience working across the PepsiCo organization, ideally with multi-country or global implementation experience involving data. Knowledge of some of the key concepts around master data management, data standards, analytics, and digital transformation. Strong knowledge and understanding of data acquisition, data catalogues, data standards, and data management tools. Strong Communication Skills/Able to Persuade/Influence Others at all Organization Levels and the ability foster lasting partnerships.