Director, Consulting – Business Outsourcing Services

Job Description

Leadership and Team Management: Lead and mentor a team of outsourcing professionals, including managers, senior accountants, and support staff from accounting, finance and human resources. Foster a collaborative, high-performance culture with an emphasis on professional development and continuous improvement. Conduct regular performance evaluations, provide feedback, and identify growth opportunities for team members. Along with the US leadership, supervise the execution of teams to ensure alignment with company goals and objectives. Operational Management: Manage day-to-day process operations to ensure efficient service delivery to customers. Strategy and Improvement: Develop and implement strategies for process improvements, cost reduction, and enhanced revenue thru increased utilization of India resources. Identify process bottlenecks, inefficiencies, and areas for optimization through data analysis, root cause analysis, and feedback mechanisms. Compliance and Client Satisfaction: Ensure compliance (wherever applicable and directed) to engagement requirements. Maintain high levels of US team/ client satisfaction. Team and Work Environment: Foster a collaborative and inclusive work environment that promotes teamwork, innovation, and accountability. Significant focus on employee retention and managing attrition by developing a high level of team camaraderie and effective interaction. Strategic Planning: Where requested, develop and implement strategic plans and activities to meet operational, financial, and growth objectives. Requirements 12+ years of progressive experience in accounting, with at least 7 years in a leadership role. B.Com degree in Accounting, Finance, or related field; M. Com and Chartered Accountant, or equivalent qualification, preferred. Proven track record of building, training and growing a team. Experience working with a U.S. team and U.S. clients. Detailed understanding and experience in U.S. GAAP accounting, accounts payable processing, payroll and finance. Demonstrated success in influencing and leading cross-functional / sophisticated change. Profound consultative skills: storytelling, executive presence, stakeholder management. Good analytical skills; ability to use and visualize data inspire change. Excellent organization; balance multiple priorities while delivering high level, impactful results. Exceptional communication skills, especially listening Comfortable leading in constantly evolving, ambiguous, and entrepreneurial environment. Very good interpersonal skills for remote partnership and virtual leadership in a global context. High degree of collaboration and persuasion skills. Demonstrable experience delivering internal projects with quantifiable and sustained change. Passionate about coaching and mentoring others to develop themselves and their careers. Previous customer or employee experience management experience is a great value to the role. Self-motivated, perseverant, professional, and inclusive