Director – Client Success

About CBOSIT Technologies

CBOSIT Technologies

Our team of strategists, technologists, and delivery experts operates with agility, client empathy, and a passion for creating impact. We value clarity, execution discipline, and collaboration — and we’re now seeking a leader who can elevate our client experience and delivery performance across every engagement.

Role Overview

Director – Client Success

business growth and operational delivery

Client Success charter

Key Responsibilities

1. Client Success Leadership

• Client Success strategy

• Discovery → Implementation → Managed Services

• Establish governance structures, account review rhythms, and CSAT/NPS programs.
  

• Represent the voice of the client in internal decision-making.
  

• Drive adoption, renewal, and expansion of CBOSIT solutions within key accounts.
  

2. Sales & Business Development

• tender and RFP participation

• Collaborate with Marketing and Pre-Sales to convert MQLs into active opportunities.
  

• Drive business growth through outreach, partnerships, and strategic pursuits.
  

• Develop account growth plans, identifying cross-sell and upsell opportunities.
  

• sales pipeline, revenue forecasts

3. Delivery & Account Governance

• CBOSIT Delivery Guardrails

• Partner with delivery teams to ensure project scope, quality, and profitability.
  

• Build and institutionalize processes for project governance, risk tracking, and delivery quality.
  

• account and delivery reviews

• Embed best practices in delivery frameworks, tools, and templates.
  

4. Team & Capability Building

• Mentor and lead consultants, account managers, and delivery owners to build a client-first culture.
  

• Collaborate with Practice Leads to ensure technical and delivery readiness for client engagements.
  

• Foster a high-performance, transparent, and collaborative team environment.
  

• Identify capability gaps and lead initiatives for delivery enablement and continuous improvement.
  

Candidate Profile