Director - Client Servicing (Digital Marketing Agency)

Primary Title:

Director of Client Services

About The Opportunity

A senior leadership role in the Digital Marketing & Advertising sector, focused on performance-driven and brand-led integrated campaigns for diverse B2B and B2C clients. This role leads client-facing strategy, revenue growth, and cross-functional delivery across creative, media, performance marketing and technology stacks. Location: India On-site requirement.Role & Responsibilities

• Own strategic client relationships and act as the single-point executive sponsordrive retention, upsell and long-term account expansion.
• Define and execute account growth plans and P&L targets; set quarterly revenue goals and monitor margin delivery.
• Lead new business pitches and RFP responsescraft differentiated positioning, pricing strategies and executive presentations.
• Translate client objectives into integrated campaign briefs that align creative, media, performance and analytics teams for measurable ROI.
• Establish governance and SLAs across cross-functional teams; implement reporting cadence, performance reviews and escalation protocols.
• Mentor and scale the client servicing organisationhire, coach senior AMs, and drive process improvements to increase throughput and quality.
  

Skills & Qualifications

Must?Have

• Client Relationship Management
• Strategic Account Planning
• P&L Management
• New Business Pitching
• Integrated Campaign Planning
• Google Analytics
  

Preferred

• Salesforce
• Meta Business Manager
• Tableau
  

Benefits & Culture Highlights

• High-impact leadership role with direct ownership of revenue and client strategy in a fast-paced agency environment.
• Collaborative, cross-disciplinary teamsblend creative, data and media to deliver measurable outcomes.
• Opportunities for professional growth, mentorship responsibilities and influence on agency strategy.
  

We are seeking an experienced, commercially minded leader who combines strong client instincts with a metrics-driven approach to agency growth. If you excel at building executive relationships, driving multi-channel campaigns and scaling teams to meet ambitious targets, this role offers a visible platform to deliver strategic impact.
Skills: integrated campaign planning,leadership,analytics,google analytics,client relationship management,campaigns,digital marketing,p&l management