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Director - Client Servicing (Digital Marketing Agency)

Director - Client Servicing (Digital Marketing Agency)

GLOBELANCE

0 years

20 - 24 Lacs

new delhi delhi india

Posted:2 weeks ago| Platform:

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Skills Required

marketing leadership strategy technology drive retention positioning pricing strategies analytics governance reporting cadence escalation tableau collaborative data metrics excel scaling planning management

Work Mode

On-site

Job Type

Full Time

Job Description

Primary Title:

Director of Client Services

About The Opportunity

A senior leadership role in the Digital Marketing & Advertising sector, focused on performance-driven and brand-led integrated campaigns for diverse B2B and B2C clients. This role leads client-facing strategy, revenue growth, and cross-functional delivery across creative, media, performance marketing and technology stacks. Location: India — On-site requirement.Role & Responsibilities

Own strategic client relationships and act as the single-point executive sponsor—drive retention, upsell and long-term account expansion.
Define and execute account growth plans and P&L targets; set quarterly revenue goals and monitor margin delivery.
Lead new business pitches and RFP responses—craft differentiated positioning, pricing strategies and executive presentations.
Translate client objectives into integrated campaign briefs that align creative, media, performance and analytics teams for measurable ROI.
Establish governance and SLAs across cross-functional teams; implement reporting cadence, performance reviews and escalation protocols.
Mentor and scale the client servicing organisation—hire, coach senior AMs, and drive process improvements to increase throughput and quality.

Skills & Qualifications

Must‑Have

Client Relationship Management
Strategic Account Planning
P&L Management
New Business Pitching
Integrated Campaign Planning
Google Analytics

Preferred

Salesforce
Meta Business Manager
Tableau

Benefits & Culture Highlights

High-impact leadership role with direct ownership of revenue and client strategy in a fast-paced agency environment.
Collaborative, cross-disciplinary teams—blend creative, data and media to deliver measurable outcomes.
Opportunities for professional growth, mentorship responsibilities and influence on agency strategy.

We are seeking an experienced, commercially minded leader who combines strong client instincts with a metrics-driven approach to agency growth. If you excel at building executive relationships, driving multi-channel campaigns and scaling teams to meet ambitious targets, this role offers a visible platform to deliver strategic impact.
Skills: integrated campaign planning,leadership,analytics,google analytics,client relationship management,campaigns,digital marketing,p&l management

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Director - Client Servicing (Digital Marketing Agency)