Digital Transformation Manager

Job Description

About Concentrix: Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Role: This is a Techno Functional role to identify problem statement and scope of process excellence by deploying technology-based solutions (RPA/GenAI or other bots) to improve customer experience in a voice / chat process or contact centre domain. Key essentials: Hands on with Six Sigma, well exposed to Technology (GenAI, AgenticAI, Salesforce, chatbots, RPAs, etc.) and strong experience in customer experience improvement domain Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping and process maturity (As IS - TO BE process) via MS Visio It's a complete Work from Office role (5days week) from Kolkata office Key Roles & Responsibilities: Co-innovate with our clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Support delivery, account management, sales teams in problem solving and driving business growth Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our client’s business processes Show more Show less