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Dialer Technical

Dialer Technical

5 - 9 years

|

5 - 9 Lacs

Gurgaon Haryana India

Posted:2 weeks ago| Platform: Foundit logo

Apply

Skills Required

genesys config IVR creation campaign mapping PRI routing dialer strategy Dialer Technical

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Strong knowledge of Genesys services including Massage, Config, URS, OCS, etc.
Create and modify IVR flows based on process requirements
Perform DN, agent, and campaign creation and mapping per business needs
Modify PRI and GSM call routing according to operational changes
Conduct first-level troubleshooting and escalate unresolved issues promptly
Monitor CCPulse and create or update templates as required
Perform real-time data deletion and agent ID mapping as per business requirements
Install and configure Genesys applications and PRI/SIP/GSM gateways
Maintain configuration backups for gateways as needed
Manage SQL databases in accordance with business agreements
Ensure call recording backups are maintained as per process requirements
Handle predictive/blended dialer services, import/export tasks, and manage dialer strategies
Open to 24x7 shifts and extended working hours
Coordinate with internal teams or vendors to resolve dialer-related issues efficiently

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