DGM/GM – Technical Operations & Deployment

Role Summary

The DGM/GM – Technical Operations and Deployment will lead end-to-end technical execution across deployment projects and ongoing operations. This role involves managing team, coordinating with cross-functional departments, Client interaction, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure.

Key Responsibilities

Technical Deployment

•Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration).

•Define deployment strategies, timelines, and resource plans in coordination with project stakeholders.

•Ensure seamless integration with existing systems and minimize downtime during deployments.

Operations Management

•Oversee day-to-day technical operations ensuring service uptime, SLAs, and optimal system performance.

•Drive process improvement initiatives to enhance operational efficiency and reduce costs.

•Implement tools and dashboards for proactive monitoring, incident management, and performance reporting.

Team & Partner Management

•Should have experience to manage the team of technical operations and deployment.

•Ensure adequate training, staffing, and motivation to the team.

•Monitor and evaluate team performance and ensure adherence to SLAs.

•Mange external partners to ensure quality, timeline and cost effectiveness.

Compliance & Quality Assurance

•Ensure all deployments and operations adhere to regulatory requirements, industry standards, and internal SOPs.

•Lead audits, root cause analysis, and corrective actions for technical failures and operational gaps.

Cross-functional Collaboration

•Collaborate with product, engineering, customer support, and business team to align technical operations with business needs.

•Act as a key escalation point for complex deployment and operational issues,

Key Skills & Competencies

•Strong understanding of technical infrastructure, systems integration, or telecom and CPaas.

•Ensure all technical operations and deployments meet industry standards, regulatory guidelines, and internal SOPs.

•Lead audits, inspections, and root cause analysis for operational issues or deployment failures.

•Hands-on experience with deployment planning, rollout execution, and vendor coordination.

•Collaborate closely with product, technology, and customer team to align operational capabilities with business requirements.

•Strong problem-solving, leadership, and communication abilities.

• Software knowledge of Java, Linux, SQL, or related skills will be added advantages.

• Hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD, monitoring tools.

•Own and champion automation and agentic AI adoption as a key metric across organisation.