DGM - Facility Management (Residential)

Purpose/Objective

The Lead - Facility Management is responsible for overseeing the end-to-end facility operations across all projects within the region. This includes ensuring seamless snagging of apartments, managing post-construction facility operations, common area maintenance, water supply, security, housekeeping, budget planning, statutory compliance, consumer complaint resolution, and team leadership. The role ensures consistent service delivery, adherence to installation standards, and smooth operations across multiple sites.

Regional Facility Operations Management:

Oversee end-to-end facility management operations across multiple projects in the region.

Establish and monitor standard operating procedures (SOPs) for all sites, ensuring uniform service quality.

Snagging & Handover:

Lead the snagging process for apartments across projects, ensuring all units meet installation standards.

Collaborate with project delivery teams to rectify defects and ensure timely handovers.

Common Area & Maintenance Oversight:

Ensure consistent upkeep of common areas across all sites, focusing on cleanliness, functionality, and safety.

Manage maintenance schedules for critical systems, including HVAC, plumbing, elevators, and fire safety.

People Management:

Lead and manage regional facility management teams, ensuring high levels of performance and accountability.

Provide training and development opportunities for site-based teams to enhance efficiency.

Act as a liaison between central leadership and site teams to align strategies and operational goals.

Customer Satisfaction:

Address consumer complaints promptly and oversee site-level processes for grievance redressal.

Monitor feedback across all projects to drive customer satisfaction and continuously improve services.

Budget Planning & Cost Optimization:

Prepare and oversee regional budgets for facility management operations.

Track and control expenses across sites to ensure cost-effective service delivery while maintaining quality.

Statutory Compliance:

Ensure all regional projects comply with statutory regulations, safety standards, and legal requirements.

Conduct periodic audits across projects to maintain compliance and avoid operational disruptions.

Qualifications and Experience

• B.Tech. in Electrical / Mechanical Engineering with more than 15 years of experience of maintenance of Commercial or residential property.
• Good exposure of techno commercial handling, well versed in maintenance of E&M equipment, Budgeting, Vendor management, Customer relation, complain handling etc.