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Devops SRE Production Support

Devops SRE Production Support

CGI

3 - 7 years

11 - 15 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

unix linux networking production support shell scripting windows oracle apache technical support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

. Provide Level 3 technical support for infrastructure and application incidents in client environments.
. Liaise between Client Teams and internal Technical Teams for steady state support issues.
. Participate in night shifts, on-call rotation, and maintenance windows, including weekends and holidays.
. Troubleshoot and resolve infrastructure and application issues while meeting SLA metrics.
. Collaborate with internal planning and oversight teams for escalation and incident resolution.
. Maintain accurate incident documentation and communication with stakeholders.
. Perform regular vulnerability assessments, work with internal teams for remediation, and maintain monthly tracking records.
. Provide support across multi-tiered architectures, including

databases, microservices, containers, and network infrastructure.
Required Skills & Experience: . Experience in Infrastructure/Operations in a UNIX/LINUX/Wintel environment. . Knowledge of automated job scheduling tools (e.g., Job Scheduler, Autosys). . Understanding of multi-tiered application architecture and network connectivity. . Familiarity with microservices, containers, and container orchestration tools (e.g., Rancher). . Basic to intermediate skills in Power BI and Java. . Knowledge of certificate management and SSL/TLS fundamentals. . Solid understanding of databases such as Oracle, MS-SQL, and PostgreSQL. . Proficiency in shell scripting or similar programming languages. . Strong foundation in networking and security principles. . Experience with incident management and root cause analysis. . Excellent problem-solving and troubleshooting abilities. . Strong written and oral communication skills with the ability to explain technical issues clearly to stakeholders. . Ability to take ownership and accountability for technical decisions. . Flexible to collaborate with global support teams across multiple time zones

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CGI

Information Technology and Consulting

Montreal

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Devops SRE Production Support