DevOps Service Desk Specialist (Java)

Job Description

Hello, We are looking to recruit a DevOps Service Desk Specialist with experience in Java for our client in German as a fulltime employee working from home . Pls find below the details of it Yrs of experience : 3+ Yrs Employment type: Permanent- working from home- Fulltime Notice period : Immediate to 15 days Responsibilities: Incident Management : Monitor and respond to tickets raised by the DevOps team or end-users. Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports. Change & Problem Management : Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. Documentation & Communication : Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. On-Call Duty : staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary. Tool & Platform Support : Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure). Requirements: Technical experience in Java Enterprise environment as developer or DevOps specialist. Familiarity with DevOps principles and ticketing tools like ServiceNow. Strong analytical, communication, and organizational abilities. Easy to work with. Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment. Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. Skills & Requirements Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry. Show more Show less