Dev Ops Engineer, Principal

About Us

Newfold Digital is a global leader in web technology solutions, serving nearly seven million customers worldwide. Formed through the merger of Endurance Web Presence and Web.com Group in 2021, our brand family includes Bluehost, BigRock, ResellerClub, CrazyDomains, HostGator, Network Solutions, Register.com, and Web.com, among others. We empower individuals and businesses to establish a digital presence with powerful tools, expert support, and trusted platforms.

What You'll Do

As a Principal Engineer - DevOps/SRE, you will take technical ownership of infrastructure strategy, champion automation and reliability, and guide the evolution of our cloud and on-prem environments. You will collaborate with developers, architects, and cross-functional teams to drive architectural decisions, build scalable systems, and establish engineering best practices.

Key Responsibilities:

• Architect scalable, secure, and resilient infrastructure across cloud and hybrid environments.
• Lead design and implementation of CI/CD pipelines, infrastructure as code, and observability platforms.
• Drive incident response practices, root cause analysis, and continual service improvements.
• Guide and mentor engineering teams in DevOps practices and tools adoption.
• Define and enforce standards for system reliability, performance tuning, and security hardening.
• Collaborate with leadership to align infrastructure goals with business priorities.
• Develop and maintain automation scripts in Python and Bash to streamline operations.
• Contribute to technical roadmap, lead major initiatives, and own delivery of complex projects.
• Participate in on-call rotations and lead post-incident reviews and remediation efforts.

Who You Are - Key Skill Areas

Core Technical Expertise

Linux Systems Administration: Deep knowledge of system internals, hardening, HA setups, and performance tuning. Networking: Advanced understanding of TCP/IP, DNS, load balancing, and firewall configurations. Web Server Management: Expertise in managing and optimizing Apache and Nginx configurations. Public Cloud Platforms: Strong hands-on experience with AWS, GCP, Azure, or OCI-across compute, networking, storage, IAM, and cost optimization. Infrastructure as Code (IaC): Proficient in Terraform and modular infrastructure management. Configuration Management: Skilled in tools like Ansible or Puppet for consistent and automated deployments. CI/CD: Experience designing scalable pipelines using Jenkins, GitHub Actions, or GitLab CI/CD. Containerization & Orchestration: Expertise in Docker and Kubernetes, with exposure to Helm for package management. Monitoring & Observability: Proven ability to implement and scale monitoring/logging stacks (Prometheus, Grafana, ELK/Loki). Scripting & Automation: Advanced scripting in Python and Bash for process automation and tooling. Incident Management: Strong understanding of SLOs/SLIs, on-call practices, and leading blameless postmortems. Security: Experience with IAM policies, TLS/SSL, OS patching, and secure system architecture.

Bonus Skills

• Mail Systems: Experience with Postfix, Exim, or Dovecot.
• RDBMS: Proficiency in managing MySQL/PostgreSQL, with replication and performance tuning.
• Web Hosting Panels: Familiarity with cPanel/WHM and related provisioning tasks.

Why You'll Love Working With Us

• Flexible Work Models: Choose between remote, hybrid, or in-office work.
• Balance & Well-being: We promote a culture that values balance, health, and personal time.
• Diversity & Belonging: Our 20+ global affinity groups foster inclusion and support across cultures and communities.
• Perks & Benefits: Comprehensive health insurance, certification sponsorships, flexi-leaves, and a free domain + WordPress blog.
• Career Growth: From mentorship to cross-functional learning, we invest in your professional development every step of the way.

Why will you love us

• We've evolved: We provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.
• Work-life balance: Our work is thrilling and meaningful, but we know balance is keyto living well.
• We celebrate one another's differences: We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and developmentopportunities for all employees. We have 20+ affinity groups where you can network and connect with Newfolders globally.
• We care about you : At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Where can we take you We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.