Desktop Support Engineer

Company Description

Puthur Infotech Pvt. Ltd. is a leading provider of IT infrastructure solutions and office automation services, headquartered in Bengaluru, India. With a wide network of 30 branch offices and over 1,000 direct support engineers, the company ensures nationwide coverage, including regional offices in major cities such as Mumbai, New Delhi, and Chennai. Certified with ISO 9001, 20000, and 27001, Puthur Infotech is committed to quality, service excellence, and data security. The company offers a diverse range of solutions, including IT infrastructure supply and support, cybersecurity services, networking solutions, end-user computing, and many more. Additionally, Puthur Infotech leads environmental initiatives through certified e-waste management, contributing to a sustainable future.

Role Description

We are seeking a skilled Desktop Support Engineer for a full-time, on-site position based in Modasa. In this role, you will resolve technical issues related to desktop computers, printers, and computer hardware, ensuring smooth day-to-day operations. Key responsibilities include providing technical support to end-users, troubleshooting hardware and software problems, performing installations and updates, and maintaining and repairing IT equipment. You will also ensure timely issue resolution and exceptional service quality.

Qualifications

• Strong expertise in Desktop Computers and Computer Hardware, with the ability to assemble, configure, and maintain systems.
• Hands-on experience in Technical Support and Troubleshooting, including diagnosing and resolving software and network issues.
• Proficiency in Printer Support, including configuration, maintenance, and repair of office printing equipment.
• Excellent problem-solving skills and the ability to work under minimal supervision.
• Relevant certifications such as CompTIA A+, Microsoft, or equivalent are a plus.
• Strong communication and interpersonal skills to provide effective customer support.
• Prior experience in a related role is preferred but not mandatory.