Desktop Support Engineer

Job Description

Job Descriptions Good in Communication User support & VC Support Hardware/software troubleshooting and resolution. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) printer installation. Office 365 support Maintain a details of asset Inventory. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets and updating correct artifacts on the ITSM portal. Skills: lan connectivity,l1 network troubleshooting,user support,troubleshooting,network troubleshooting,vc support,hardware troubleshooting,incident management,communication,office 365 support,software troubleshooting,itsm portal usage,asset inventory management Show more Show less