Desktop Support Engineer (Night Shift) - Chennai India

Job Description

Location: Chennai, India Schedule: Monday to Friday Applicable Only for Male Candidates Preferably Looking for Immediate Joiners Note: This is NOT a Call Center Position Join Our Team! Are you a tech-savvy professional looking for a dynamic role in IT support ? Do you enjoy troubleshooting, analyzing, and resolving technical issues? If so, we have the perfect opportunity for you! Hire Reactor is seeking an Desktop Support Engineer (Night Shift) to proactively manage daily ticket systems, server monitoring, network performance, and application performance . In this role, youll be responsible for troubleshooting user and client-related technical issues , ensuring smooth IT operations, and escalating critical concerns as needed. Key Responsibilities: Work on IT tickets based on SLA, update ticket status, and report to users. Troubleshoot, analyze, and resolve network, hardware, and software issues . Monitor servers, network performance, and application performance . Provide technical support for complex IT problems beyond the scope of Level 1 support. Escalate top and recurring issues to IT Managers and collaborate on RCA (Root Cause Analysis). Set up and manage LAN/WAN connectivity (Experience with WatchGuard Firewall is a plus). Support cloud-based platforms such as AWS and virtualization solutions like VMware. Configure, troubleshoot, and maintain IP cameras and phone systems . Respond promptly to service issues and IT support requests . Assist employees with remote desktop support and training on IT systems. Test, deploy, and maintain new technology solutions to enhance business productivity. Evaluate IT infrastructure, recommend hardware/software upgrades , and assist in deployments. Travel occasionally for installations, service, and support . What Were Looking For: Bilingual: English & Hindi (Mandatory) Experience: Minimum 2+ years in IT Support, Networking, or System Administration. Education: Computer Science, Electronics, or related background. Skills: Strong troubleshooting skills, ability to manage multiple tasks, and handle high-pressure situations . Personal Traits: Hardworking, self-motivated, goal-oriented, and a problem solver . Other: Reliable transportation for occasional site visits. Bonus Skills: Experience with AWS, VMware, and WatchGuard Firewalls Previous handyman or technical support experience Why Join Us? Work in a stable industry with long-term career growth opportunities. Gain hands-on experience with cutting-edge IT infrastructure . Be part of a hardworking and supportive team . Apply Now!