Desktop Support Engineer L2

Job Description

Job Summary Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹30,000.00 per month Shift: Day shift Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: IT: 1 year (Preferred) total work: 1 year (Preferred)