Desktop Support Engineer L2

Job Description

Role & Responsibilities: Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing system formatting & recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Installing and configuring computer systems. Responding to user’s IT support requests. Providing technical support on-site or via remote-access systems. Repairing hardware malfunctions, software issues, and networking problems. Tracking and managing IT Asset records. Good Knowledge in Windows 10 Windows 11, Linux Etc. Required: 2-7 years of experience is required. Relevant Graduation/Bachelors degree is mandatory. Have a strong understanding of network infrastructure and network hardware. Able to implement, administer, and troubleshoot network devices, including WAPs, firewalls, routers, switches, and controllers. Ability to troubleshoot complex hardware and software issues. Knowledge of application transport and network infrastructure protocols. Information focused and getting the work done within a given deadline. Must be a good problem solver and take on new challenges. Ability to think through problems and visualize solutions. Provides specific detailed information for hardware and software selection. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. Ability to work with all levels of staff within and outside of IT and outside the organization. A self-starter able to work independently but comfortable working in a team environment. Good analytical and problem-solving skills. Network security experience. LAN and WAN experience. Strong time management skills. Good interpersonal skills. NOTE: Candidates only from Ahmedabad or Gujarat are preferred. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹500,000.00 per year Shift: Day shift Application Question(s): What is your Notice Period? What is your Current CTC? What is your Expected CTC? Work Location: In person Application Deadline: 10/06/2025 Expected Start Date: 16/06/2025