Desktop Support Engineer L1

Key Responsibilities1. End-User Support

• Provide on-site / remote support for desktops, laptops, and peripherals.
• Install, configure, and troubleshoot Windows OS, basic Mac/Linux issues.
• Resolve issues related to MS Office, email configurations (Outlook/Thunderbird), and standard applications.
• Assist users with login issues, profile problems, and printer connectivity.

2. Hardware & Software Management

• Assemble, maintain, and troubleshoot desktop/laptop hardware (RAM, HDD/SSD, motherboards, peripherals).
• Install and update software applications as per company guidelines.
• Perform routine preventive maintenance and health checks.

3. Network & Access Support

• Basic troubleshooting of network issues (LAN, Wi-Fi, IP conflicts, cable/fiber issues).
• Ensure proper connectivity to domain, VPN, shared drives, and printers.
• Support in configuring network printers and scanners.

4. IT Asset & Documentation

• Maintain IT inventory: desktops, laptops, accessories, licensed software, printers.
• Record incidents, resolutions, and updates in the ticketing system (ServiceNow/Jira/ManageEngine).
• Assist in new joiner onboarding: system setup, ID creation coordination, email setup.

5. Security & Compliance

• Ensure antivirus and patches are updated on all systems.
• Follow IT policies, security guidelines, and compliance processes.
• Report any security incidents or unauthorized access attempts.

Skills & Competencies Required

• Strong understanding of Windows 10/11 troubleshooting.
• Basic knowledge of Active Directory (password reset, account unlock).
• Familiarity with ticketing systems & remote support tools (AnyDesk, TeamViewer).
• Understanding of LAN, WAN, DHCP, DNS fundamentals (basic level).
• Good communication & customer service skills.
• Ability to multitask and manage priority tickets.

Qualifications

• Graduate or Diploma (BSc IT, BCA, BE, Diploma in Hardware & Networking).
• Industry certifications preferred (CompTIA A+, N+, MCP, or equivalent).

Job Types: Full-time, Permanent

Pay: ₹9,310.96 - ₹27,998.40 per month

Work Location: In person