Desktop Support Engineer, Chennai

Job Description

In this role, you will have the opportunity to provide and maintain continuity of service for all Desktop & Laptop devices (hardware, software, and connectivity) for the customer and deliver hard and soft break-fix services to resolve any technical issues which may occur within agreed contractual service levels. What will you do? Providing IT Infrastructure deskside support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Firsthand experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems. Experience or ability to follow installation instructions in installation and troubleshooting desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50Lbs. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under Smart Hands capability supported by Company. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. under Smart Hands capability supported by Company. Knowledge of wireless networking Installation of primary and peripheral computer and networking hardware, to include Smart Hands support. Support of computer networks, as directed by a Level III technician or service desk support. What will you bring to ESP? 1-3 years experience in onsite IT support for role holder to perform fully and effectively in role. Ability to work with deadlines and complete tasks on-time. Aware of ITIL process of Incident, Change, Problem, Service Request Ability to troubleshoot issues using good deductive reasoning skills. Ability to work independently. Can support ticket handling based on client requirement. and related activities like spare and buffer stock management Good to have knowledge in AD. Good to have knowledge and experience of supporting tablets. Good to have Knowledge and experience on software and OS deployment using tools. Good knowledge and experience in Microsoft Office software & Windows Operating Systems Previous experience with Service Management Tool Service Now Experience of EUC & remote support tools Awareness of the ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management. Effective communication skills (verbal, written and reading) in English to ensure tickets can be understood and responded to within agreed service levels