Design Manager

Role & responsibilities

As a Community Manager at HomeLane, you will lead a team of internal designers and the design partner community (working

out of your showroom)

• Be in charge of making every designer successful, and ensure every client gets the best experience
• This role thrives on sales & revenue targets - you will lead the teams effort to achieve the sales target

-Design Partner Conversion- You are the co-owner of this metric along with Sales Manager of the showroom.

You will lead/coach/mentor your unit of DPs

Enabling this community to perform, grow and flourish directly indicates the effort you have built-in. Any

improvements with this team will be attributed to your achievement

Design Output-

-NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

-Predictability in the collection target of the unit - you will be responsible for the number and the projects which

are pushed into production. Since this is linked to our collections, there is a bonus on the Community Manager to help us reach our target numbers.

As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the

different stages of the project/customer interface

-You will work with the central design team to bring in insights from the client / designer meetings and suggest process

improvements/product improvements

-You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met

People / Team Management

-Hire and developing a great talent is an integral part of this role. This leadership role will include constantly

coaching/mentoring internal team, reiterating HomeLane values across the team.

EXPERTISE AND QUALIFICATIONS

Minimum - 3-year Diploma in Interior Designing / Architecture from a reputed Institution

• Minimum 5 years of experience in the Interior design field
• Exposure to have built teams is an advantage
• People management experience is mandatory - must have led interior designers/architects
• Should be an astute designer
• Good communication and presentation skills are mandatory