Job Description

About the Role: The Deputy Manager – Quality & Patient Safety is responsible for supporting clinical governance across all hospital units by implementing and improving quality systems, coordinating audits, managing data for quality insights, and driving patient safety and clinical improvement initiatives. The role ensures alignment with regulatory standards and facilitates the integration of digital health practices to enhance care delivery and compliance across the organization. Location: Narayana Health Corporate Office, Bommasandra, Bangalore Educational Qualifications: Bachelor’s degree in a healthcare ( BPT, BSc Nursing, MBBS, BHMS, BAMS, etc) MHA/ MBA in Hospital Management Experience: 4 – 6 years in healthcare quality and patient safety Hands-on experience with NABH/NABL/JCI accreditation processes. Proven track record in implementing quality management systems, conducting audits, and driving clinical governance Key Deliverables: Quality System Development: Assist in the development, implementation, and continuous improvement of processes and procedures related to the Quality Management System across the organization. Governance Coordination: Coordinate the Governance frameworks across all units to ensure alignment with organizational standards and regulatory requirements. Data Management & Analysis: Oversee data collection, validation, and analysis from various sources; review reports to extract meaningful insights for decision-making and quality improvement. Implementation Monitoring of Improvement initiative: Ensure the effective implementation of quality and safety initiatives across the group, including tracking progress, identifying gaps, and providing support where needed. Digital and Clinical Initiatives: Facilitate the effective implementation and integration of digital health and clinical improvement initiatives across hospital units, ensuring consistency and adherence to best practices. Audit Coordination: Liaise with all hospitals regarding external audit scheduling and requirements, coordinate internal audits and assessments to ensure readiness and compliance across the group. Mandatory Skills: Skilled in data collection, validation, and analysis Proficient in internal auditing processes and quality tools & techniques Excellent communication and interpersonal skills Strong analytical thinking and problem-solving skills Ability to work collaboratively across departments and manage change Show more Show less