Deputy Manager - Mortgage Underwriter

As an Operations Manager, your responsibilities will include: - Managing operations with end-to-end ownership of the process, ensuring profitability, and increasing revenue per agent - Bringing continuous improvement to processes and implementing automation - Building strong working relationships and mentoring team leaders - Communicating effectively with clients and various levels within the organization - Utilizing strong analytical and fact-based decision-making skills to analyze and report complex data for enterprise and reporting purposes - Monitoring employee performance, providing feedback, and ensuring SLAs are met Your qualifications should include: - Bachelor's degree - 10+ years of experience in retail mortgage underwriting/Credit Decision operations, preferably in the Australian mortgage domain - Excellent communication, collaboration, and delegation skills - Strong control, process, and project management abilities with a track record of driving results - Proven experience in analyzing and transforming operating models to enhance efficiency and effectiveness through technology, process re-engineering, policy changes, and organizational restructuring - Exceptional qualitative and quantitative analytical skills to synthesize large data sets and convey targeted messages - Strong problem-solving skills and the ability to evaluate complex alternatives to select optimal solutions - Demonstrated creativity in problem analysis and resolution in complex scenarios - Leadership skills to influence outcomes and drive resolutions effectively - Ability to quickly grasp complex product/reporting systems and their interrelationships within the infrastructure - Outstanding organizational skills, leadership abilities, and problem-solving skills - Effective communication and interpersonal skills to engage with Executive Leadership, internal teams, and clients If you believe your profile aligns with the above requirements, please share your resume with vignesh-baskaran@hcltech.com.,