Deputy Manager

A banking Deputy Managerassists the Branch Manager in overseeing daily branch operations, managing staff, and ensuring customer satisfaction. Key responsibilities include achieving sales targets, ensuring compliance with regulations, handling customer issues, and supervising staff to improve performance. They also play a crucial role in business development and operational efficiency, assisting with tasks like financial reporting, staff training, and coordinating with other departments.

Core responsibilities

• Operations and administration:

  Assist the Branch Manager with daily branch operations, ensuring smooth functioning and strict adherence to the bank's policies and procedures.

• Staff supervision and management:

  Supervise, mentor, and support branch staff to ensure high performance and maintain excellent customer service standards.

• Customer relations:

  Handle customer inquiries and resolve issues to ensure customer satisfaction and build strong relationships.

• Sales and business development:

  Assist in achieving branch sales targets by cross-selling financial products and acquiring new customers.

• Compliance and risk:

  Ensure compliance with banking regulations, policies, and procedures, and assist in resolving audit observations.

• Reporting and analysis:

  Monitor branch performance metrics and assist in preparing reports for senior management.

Key skills and qualifications

• Education:

  A bachelor's or master's degree in Business Administration, Finance, or a related field is often required.

• Experience:

  Prior experience in a banking or financial services role, preferably in a supervisory capacity, is essential.

• Skills:

• Strong leadership and communication skills.
• Proficiency in problem-solving and decision-making.
• Knowledge of banking regulations and compliance requirements.
• Analytical and numerical skills.