Job Description

Act as single point of contact, and accountable for specific Managed Moves for all employees for all categories of mobility service. Process Expert, with ability to communicate and support the understanding of these processes - hand holding through self-service move initiation activities Manage expectations for Hiring managers, and the moving employees on the move activities. Work with 3rd parties to bring useful market intelligence to help mover understand the new location better. Navigate the HR processes to ensure blockers are managed proactively. Manage escalations associated to user experiences for dedicated moves Coordinate with 3rd party vendors to ensure effective delivery of move activities, and proactively support any issues that may arise Advises HR and line management on available mobility options including individual package design based on core talent, reward, and process and governance guidance. Tailored Mobility advice also ensures tax, payroll, social security and immigration compliance is maintained to minimize risk Implementation of policy linked to ad hoc changes in tax or immigration legislation in a particular jurisdiction in partnership with Global Tax and Tax / Immigration provider. Execute and manage ongoing education of HR, line management and current / potential mobile employees on Mobility policies and processes, potential compliance concerns within the aligned region. Acting as Voice of Customer by actively contributing to process and policy improvements through the participation at regular team meetings and ad hoc Mobility projects. Proactively and accurately manages all escalation including the governance of exceptions requested.