Job Description

Managing the collections in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms. 1. Allocation Planning: Planning allocation of portfolios to RO s and Agencies Based on: Performance: Previous months track record Data Analysis and Insights Geographical dimensions Capacity Location 2. Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include: Capacity Check based on portfolio trends Availability checks: Checking if the agencies cater to the particular location Performance checks: based on data collected on agencies past performance and their record history Check s on Off Role 3. Processes: Vendor Bill tracking and confirmation Performing adequate compliance checks based on company policies and legal requirements System allocation and admin services facilitation by connecting with the requisite teams 4. Performance: DRR of Area/Location Track vendor wise performance and provide due support Visit critical cases on field Key Decisions / Dimensions Management of high value cases Agency assessment and influencing for support in achieving targets Major Challenges Portfolio Management - closing cases at Bucket X Managing difficult locations with scarcity of relevant talent Need to involve dealers to achieve collection target achievement Required Qualifications and Experience a) Qualifications Graduate in any discipline b) Work Experience Post qualification - 3 to 5 years Vendor management - complete cycle Team management