Deputy General Manager - Property Management

The Role:

Deputy General Manager - Operations

Key Responsibilities:

• Leading, positioning and protecting performance of assigned portfolio assets, ensuring profitability through diligent, active and professional management
• Develop deep and long-standing relationships with existing and new tenants (across markets), lead tenant research with a target to construct a group of marquee clients/tenants across portfolio assets
• Lead the property teams (multi-asset) and work towards long-term positioning of portfolio assets as micro-market leaders providing best-in- class occupancy experience for tenants in our portfolio assets
• Oversee consistent, regular (monthly, quarterly and annually), and high- quality financial reporting to key stakeholders
• Shortlisting, selection, and onboarding of strategic vendors/consultants across portfolio assets for improving efficiency of operational performance and controls. Liaise with leadership of these vendor/consultant partners for quality service delivery and monitor KPIs
• Planning and implementation of preventative maintenance strategies for optimization of portfolio asset / equipment performance in the long run
• Undertaking frequent inspections to oversee presentation and maintenance of portfolio assets, ensuring high quality service delivery
• Implementing and maintaining orderly records and documentation, including compliance with all applicable regulatory/legal requirements
• Involve in the process for procurement of goods and services, including working with portfolio/group procurement team in the preparation of tender specifications, request for proposals of projects assigned, evaluation and seek necessary approval for award of the contract
• Lead implementation of new-age ideas and technology across portfolio
• Supervise/ coordinate refurbishment projects including repairs and maintenance, capex/ product upgrade, new initiatives, etc.

Skills Required:

• Self-motivated with an ability to lead teams and close projects/tasks
• Strong working knowledge of building services and real estate market activities, developments and trends to assess possible implications on tenancy, financial and physical aspects
• Strong belief in integrity, passion and pride in performing the role
• Demonstrated ability to have managed a multi-property portfolio
• Customer service orientation with best-in-class quality targets
• Ability to work in a high pressure, fast paced environment, with senior stakeholders
• Excellent communication, leadership and motivational skills

Qualifications & Experience:

• Bachelor (or higher) degree in engineering from a reputed institution
• 10+ years of relevant experience with at least 4-5 years in a senior role
• Previous experience in a corporate real estate team of a MNC / Fortune- 500 company or senior property/facility management role in an IPC