Deputy General Manager - Medical Coding / Medical Abstraction

Responsibility Areas:

• Responsible for the overall adherence of Operational SLAs.
• Client Retention.
• Responsible for revenue generation, client engagement; maintain client quality and ensure service levels are met on a consistent basis.
• Making sure the business has its optimal head count of employees and ensure staffing strategies are effectively executed
• Main focus on Talent/Employee Retention
• Hold team meetings and performance reviews on a regular basis with direct reportees.
• Escalate performance related issues to Director on a timely manner.
• Escalate client complaints to Director and Leadership team on a timely manner and resolve escalated customer issues.
• Performs any other duty assigned by Director or Leadership team.
• Responsible for execution of business transition.
• Act as single point contact for the Managers for all their client and team members related needs and create a harmonious work environment.
• Responsible for Performance Management of SM/OM/TL.
• Ensure that the teams adherence to QMS and ISMS standards.

Domain/Specialty Required

• Possess sound knowledge of all the process.
• Min of 12 years of Professional and Relevant Experience & 8 years of People Management & Project Management Experience.
• Should be strong in Coordination & Supervision
• Capable to manage the Senior Managers, Managers & other subordinates.
• Staffing, Succession planning, training and cross training.
• Development of Strategic plans for Operational Activity. Implement and Manage Operational plan.
• Inspire and motivate the team and maintain a positive work environment to achieve the set targets in the business
• Analyze weekly / Monthly and Yearly performance and come up with the plans to increase the performance of the team.
• Excelled in Client handling.
• To ensure client satisfaction by the delivery of quality services and quality products.
• To review reports and take corrective steps to strengthen the productivity / people.

To maintain the discipline at Production floor.\

Interested and eligible candidates can share your resume to deepak.babu@omegahms.com