Job Description

Role purpose: Engaging operational partners and understand business challenges. Driving operational excellence and effective employee experience. Getting the team to manage HR Operational transactions with good quality and within SLA. Consistently improving processes through automation. Key accountabilities and decision ownership 1. Operations Provide an additional level of support and guidance to the HR Administrators on HR Processes for resolving employee requests. Provide advice and guidance to the team on complex requests, working within procedures Responsible for ensuring SOPs are created & updated for all processes in the department. 2. SLA Adherence Manage optimal task and resource allocation to ensure that service delivery is as per defined target 3. Quality Work with the Quality manager to regularly review the quality framework and implement it and accountable for supporting audit requirements 4. Escalations Act as the point of contact for escalations coming on from the Local market, work with the team leaders to conduct a detailed root cause analysis for each escalation, provide the customer with a resolution, and put in place the corrective actions to prevent a re-occurrence. 5. Change Agent Work closely with Hub lead on future Transformation/Transition plans. Act as the representative of AskHR on such initiatives that may impact the teams deliverables. 6. Stakeholder management Act as a relationship manager for HR Business Partners and COEs on complex requests and ensure appropriate decision-making in line with Vodafones policy and approach, liaising with legal teams as required. Represent the account in all governance meetings eg: Quarterly meeting with the HRDs, Hub leads, Spoke leads & Operational partners. 7. People Management Lead and manage the HR Services team members through development of objectives and targets for performance and career development Drive team engagement activities & promote a positive work environment at the workplace Ensure staffing as per budget, task allocation and resource utilization Drive continuous improvement ideas and digitalization of manual processes 8. Process Expertise Deployment of global process & systems; process review and process reengineering; 9. Drive & Ensure the adherence of data privacy norms namely GDPR, SOX within the team. Payroll Administration: End to end payroll admin for international markets, understanding compliance in local markets, ensuring internal and external payroll audits are passed with no observations Core competencies, knowledge and experience : Essential: Excellent Communication skills Customer Centric approach People Management Experience Senior Stakeholder Management experience Extensive Knowledge of WPA administration Good understanding employee life cycle end to end (including AskHR, L&D , Resourcing and Reporting) Strong relationship management, negotiating &influencing skills Experience of process Improvement & implementation Good understanding & experience in running international payroll admin Experience: 10-12 years Location :- Pune Must have technical/professional qualifications: Graduate. Master Degree (Preferred) Delivery background(preferred) Possess good understanding of SuccessFactor and the interfaces with other systems Good understanding of Payroll administration