Deputy Centre Manager - Tele Sales

Job Description

Max Life Insurance Company Limited is looking for Deputy Centre Manager - Tele Sales to join our dynamic team and embark on a rewarding career journey. **Deputy Centre Manager - Tele Sales** **Responsibilities** - Assist in managing and overseeing the daily operations of the tele-sales center, ensuring smooth workflow and achievement of sales targets. Lead, mentor, and supervise tele-sales teams to enhance productivity, sales performance, and customer engagement. Develop and implement effective sales strategies and ensure execution by the team to meet revenue goals. Monitor key performance metrics (KPIs) such as conversion rates, call quality, and team efficiency, taking corrective actions as needed. Ensure adherence to sales scripts, compliance regulations, and best practices to maintain high-quality customer interactions. Conduct regular training and coaching sessions to upskill the team and enhance their selling techniques. Collaborate with senior management to analyze market trends, competitor strategies, and customer feedback to refine sales approaches. Handle escalations and complex customer issues, ensuring prompt resolution while maintaining customer satisfaction. Optimize call center technology, CRM tools, and databases to track performance, streamline operations, and improve lead conversion. Prepare and present reports on sales performance, revenue generation, and team efficiency to stakeholders and senior management. Work closely with marketing and lead generation teams to improve the quality of incoming leads and maximize conversion potential. Implement motivational programs and incentives to drive high performance and maintain a positive team culture. Ensure compliance with company policies, industry regulations, and data protection standards while managing customer interactions.