Deputy Area Manager - Debt Management Services - Debt Service Unit

Location Name:

Job Purpose

•  Customer Satisfaction
•  One Stop solution for any Collection related Queries of branch walk-in customers
  

Duties And Responsibilities

•  Responsible for giving end to end solution for any collection related complaints to the walk-in customers
•  Responsible to coordinate with all collection departments (Credit cards, GCL, NPL, SF, Digital, Non-Digital, SAL, PLCS,) to resolve the complaint
•  To maintain trail of complaints and ensure on time closure in system
•  To Co-ordinate with Branch Customer Service Team
  

Required Qualifications And Experience

•  Excellent Customer handling skills
•  Knowledge of Collection Process & Hierarchy
•  Decisiveness
•  Solution Oriented Approach
•  Proficient in MS Excel and Advanced Excel
•  Good communication skills & Negotiation Skills
•  Demonstrated ability to lead from the front & excellent relationship skills.