Delivery Manager

We are seeking experienced Delivery Managers / Technical Project Managers to lead customer delivery projects end-to-end — from scope definition to go-live.

The ideal candidate has experience in customer-facing delivery or implementation roles in SaaS/product /Services companies, with strong project management, stakeholder management, and technical aptitude.

Key Responsibilities

1. Client Scope & Requirements Management

• Collaborate with clients to define, document, and manage project scope, requirements, and success metrics.

• Act as the primary client point of contact to ensure alignment between expectations, deliverables, and timelines.

• Maintain all project artifacts, including scope documents, requirement trackers, and sign offs.

2. End-to-End Project & Program Management

• Lead project delivery across the lifecycle — planning, execution, testing, and go-live

. • Own project timelines, budgets, quality, and resource allocation. •

Track deliverables and milestones to ensure on-time, on-budget completion.

3. Business Process Mapping & Documentation • Analyze and document client business processes, system workflows, and integrations.

• Work with Product Analysts and Solution Architects to define KPIs, personas, and data architecture.

• Review documentation, facilitate client sign-offs, and prepare approach notes for internal teams.

• Translate business requirements into UI/UX and functional specifications in collaboration with product and design teams.

Qualifications • 7–10 years of experience in project delivery or program management roles in SaaS or technology product companies.

• Proven experience in customer-facing implementation or delivery projects.

• Strong skills in business process mapping, project governance, and client engagement.

• Proficiency with project management and issue-tracking tools

Familiarity with API documentation, system design, and data architecture concepts

. • Excellent communication, stakeholder management, and problem-solving abilities.

• Ability to thrive in a fast-paced, agile environment with shifting priorities.