Delivery Manager

Job Description

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. Job Summary Job Functions: Operating as the lead point of contact for any and all matters specific to your accounts Work with designated Customers and Recruiting team to identify open needs, qualifying those needs, presenting top candidates, and providing candidate interview feedback Drive placements, oversee contract negotiations and agreements to maximize profit Assist recruiting team with weekly submits Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet quotas Forecast and track key account metrics (quarterly results and annual forecasts) Prepare reports on account status for internal stakeholders Assist with challenging client requests or issue escalations as needed Educational & Experience Requirements Proven experience as a Delivery Manager in the IT Staffing space Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Proven ability to juggle multiple delivery management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Show more Show less