Delivery Manager

Delivery Manager

Experience Required:

Location:

About the Role

Key Responsibilities

1. Project & Delivery Management

• Lead and manage multiple software delivery projects ensuring on-time, high-quality outcomes within defined scope and budget.
• Establish and drive delivery governance, metrics, and performance reviews.
• Collaborate with cross-functional teams (development, QA, infrastructure, and support) to ensure seamless delivery.
• Manage Application Maintenance and Support (AMS) operations with clear SLAs and KPIs.

2. AI Strategy and Delivery

• Drive alignment of AI initiatives with business goals, integrating emerging AI, ML, and data analytics technologies to enhance delivery efficiency and business impact.
• Implement AI-driven automation and predictive analytics to optimize project tracking, resource utilization, and operational performance across teams.
• Ensure compliance with data security and ethical standards.
• Define KPIs to measure ROI and performance of AI-enabled initiatives.

3. Client & Stakeholder Management

• Serve as the primary point of contact for customer interactions and relationship management.
• Understand client business needs and translate them into actionable delivery goals.
• Handle client escalations effectively, ensuring timely resolution and maintaining customer confidence.
• Drive customer satisfaction and retention through proactive communication and performance management.

4. Budgeting & Financial Oversight

• Plan, manage, and track project budgets ensuring cost optimization and financial control.
• Forecast resource requirements and ensure alignment with business and project goals.
• Present regular financial and delivery reports to senior management.

5. People & Team Management

• Lead, mentor, and develop delivery teams ensuring motivation and performance excellence.
• Allocate and manage resources efficiently across multiple projects.
• Foster a culture of ownership, accountability, and continuous improvement within the team.

6. Technical & Operational Expertise

• Oversee hardware and infrastructure requirements for project execution and delivery readiness.
•  Ensure technical feasibility and risk management for all project deliverables
•  Collaborate with architects and engineering teams to align technology solutions with customer expectations.
• Manage and enhance AMS frameworks and processes for ongoing operational excellence.

Required Skills & Competencies

• Strong understanding of AI, Data Management, and Automation technologies.
• 12–15 years of experience in software delivery management.
• Experience in customer management, escalation handling, governance, and project leadership.
• Expertise in AMS delivery and service management.
• Excellent communication, stakeholder management, and leadership skills.