Delivery Lead Manager

Role Overview: As a Delivery Lead Manager at Accenture, you will be responsible for leading a team of UK Pension specialists to provide high-quality services to clients. Your role will involve developing and implementing strategies for client acquisition and retention, maintaining client relationships, conducting team meetings for performance review and improvement, providing coaching and mentoring to team leads, collaborating with internal departments for business objectives, and staying updated on industry trends and regulatory requirements. Key Responsibilities: - Lead a team of UK Pension specialists in providing high-quality services to clients - Develop and implement strategies for acquiring and retaining clients - Establish and maintain relationships with clients to ensure satisfaction, retention, and business growth - Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for improvement - Provide coaching, training, and mentoring to team leads for skill development - Collaborate with internal departments to ensure successful execution of business objectives - Stay informed about the life and retirement landscape, including industry trends and regulatory requirements - Conduct periodic reviews of client accounts to ensure compliance with policies and regulations - Prepare and present reports to senior management on team performance, client satisfaction, and business metrics Qualifications Required: - Bachelor's degree in business administration, operations management, or a related field - 15 years of experience in UK Pensions with a track record of managing and leading teams successfully - Previous experience in managing a team of professionals - Strong leadership skills to motivate and inspire team members - Excellent communication skills to present complex information effectively - Strong analytical and problem-solving skills to identify and resolve operational issues - Knowledge of operational best practices including quality control, performance management, and process improvement - Proficiency in relevant software such as Microsoft Office and project management tools - Strong organizational skills to manage multiple projects and priorities simultaneously - Ability to work independently and as part of a team with a commitment to collaboration and teamwork (Note: Additional details about the company are not included in the provided job description.),