DELIVERY HEAD

Job Description

EXPERIENCE: 14+ years ROLES RESPONSIBILITIES Project Management Oversight The primary responsibility of a Head of Delivery is to ensure that projects are managed efficiently from initiation to completion. This involves overseeing project managers and teams, monitoring project timelines, and ensuring that deliverables meet quality standards Resource Allocation: Effectively allocating resources, both human and material, is crucial for project success. The Head of Delivery must have a deep understanding of team members skills and expertise to match them with the right projects. This involves balancing workload, skill sets, and project requirements. Client Communication and Relationship Management: Building and maintaining strong client relationships is a key aspect of the role. The Head of Delivery often serves as a liaison between the client and the delivery team, ensuring that client expectations are met and addressing any concerns or issues that may arise during the project. Risk Management: Identifying and mitigating risks is inherent to project management. The Head of Delivery must have a keen eye for potential risks that could impact project timelines or deliverables. Implementing risk management strategies and contingency plans is essential to navigate uncertainties effectively. Quality Assurance: Maintaining a high standard of quality in project deliverables is critical. The Head of Delivery is responsible for implementing and monitoring quality assurance processes to ensure that all work meets or exceeds client expectations. Performance Monitoring and Reporting: Implementing performance metrics and key performance indicators (KPIs) is essential for tracking project progress. The Head of Delivery oversees the creation and analysis of reports that provide insights into project performance, enabling data-driven decision-making. Process Improvement: Continuously improving delivery processes is vital for staying competitive and meeting evolving client needs. The Head of Delivery identifies areas for process optimization and works collaboratively with teams to implement improvements that enhance efficiency and effectiveness.