Job Description

Role: Delivery Consultant Work Location: Chennai Shift timing - 6PM to 3 AM Week offs on Tuesday and Wednesday. Work Mode: Full Time ( Work from Office) - Thursday to Monday Key Responsibilities: Client Booking Management: Receive and process client bookings, broadcasting them to the relevant candidates via Sirenum to ensure fulfillment. Communicate with candidates by phone, SMS, or email as needed to manage bookings, and escalate issues to onshore Branch/Consultants when necessary. Provide regular updates to clients on the status of their bookings. Confirm all bookings through Sirenum and update as required. Handle cancellations and shift amendments from clients, notifying affected candidates, and making appropriate updates in Sirenum. Client Communication: Respond to client inquiries, using Sirenum and UFO systems to provide accurate information. Manage candidate booking cancellations, recording reasons and notifying clients via phone or email, particularly if calls are unanswered. Update relevant nursing portals as required for cancellations or changes. Remove shifts from Sirenum and rebroadcast them to find replacement candidates, keeping clients informed of any changes. Contact Randstad candidates on-site when necessary to ensure they are aware of changes or cancellations. Issue Management: Track and manage candidate lateness, collecting details such as the estimated time of arrival (ETA) and the reason for delay, and inform clients accordingly. Handle situations where candidates are lost or having difficulty finding the site, often by coordinating with on-site Randstad staff or the client to guide the candidate. Address candidate complaints or safeguarding concerns by documenting all relevant details and escalating the issue to the appropriate Branch/Consultant. Shift Confirmation & Monitoring: Monitor Sirenum regularly for shifts that turn blue, confirm with the client, book the candidate, and approve the shift in Sirenum. Respond promptly to any requests in email inboxes and take appropriate action. Ensure all transactions are documented in UFO and Google forms as soon as possible. Additional Responsibilities - Talent Advisor Role when required : Vacancy Management: Collaborate with Randstad Branch Consultants to thoroughly understand the requirements of new vacancies, including candidate background, experience, skills, and qualifications needed. Source candidates through a variety of methods, including database searches, social media platforms, job boards, CV searches, and referrals. Identify suitable candidates who match the job criteria. Advertise vacancies externally through job boards, in line with company guidelines. Candidate Management: Manage candidate applications, providing feedback to both successful and unsuccessful applicants. Conduct interviews with candidates to assess their experience and understand their job preferences. Maintain accurate and efficient administrative procedures, utilizing Randstads front office ICT system. Handle all administrative tasks related to candidates effectively. Candidate Submission & Sourcing: Submit suitable candidates to the branch for consideration. Stay updated on innovative resourcing strategies, including leveraging social media platforms. Continuously develop knowledge of your area of expertise to ensure you stay informed about industry trends. Technology & KPI Management: Stay adaptable and incorporate new technologies to support business growth (such as Text Kernel, Sirenum, etc.). Meet and exceed required KPIs and GP targets consistently. Preferred candidate profile Required Skills: Strong time management and ability to prioritize tasks effectively. Excellent multi-tasking skills with the ability to handle competing demands. Sense of urgency and responsiveness to client and candidate needs. Attention to detail and organizational skills. Strong communication abilities, both written and verbal. Commitment to delivering exceptional customer service. Ability to solve problems creatively and use initiative in a fast-paced environment.