Delivery Champion/ Client Partner

Job Title: Delivery Champion/ Client Partner

Job Summary:

Key Responsibilities:

• Relationship Management:

• Serve as the primary point of contact for assigned clients, establishing trust and rapport.
• Understand clients' business objectives and challenges to provide tailored solutions.

• Business Development:

• Identify and pursue opportunities to expand services within existing accounts.
• Collaborate with the sales team to develop strategies for new client acquisition.

• Strategic Planning:

• Develop and implement account strategies that align with clients’ goals and objectives.
• Proactively identify areas for improvement and innovation within clients’ current projects.

• Project Oversight:

• Oversee the delivery of software projects, ensuring adherence to timelines, budgets, and quality standards.
• Coordinate with project managers and technical teams to facilitate successful implementation.

• Communication & Reporting:

• Provide regular updates to clients on project progress and performance metrics.
• Gather client feedback and address any concerns to enhance satisfaction.

• Cross-Functional Collaboration:

• Work closely with internal teams (Sales, Product Development, Marketing, etc.) to ensure a holistic approach to client service.
• Participate in internal meetings to relay client insights and advocate for client needs.

• Performance Analysis:

• Monitor the performance and success of client engagements, analyzing results and implementing improvements.
• Prepare comprehensive reports for clients and internal stakeholders.

• Market and Industry Knowledge:

• Stay informed about industry trends, competitor activities, and market conditions.
• Use insights to advise clients on best practices and potential opportunities.

Qualifications:

• Bachelor's degree in Business, Information Technology, or related field; MBA is a plus.
• Minimum of 15 years of experience in project delivery management, client/ account management, or a related role in the software services industry.
• Strong understanding of software development processes and technologies.
• Exceptional communication, negotiation, and interpersonal skills.
• Proven track record of building and maintaining client relationships.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical skills and a results-driven mindset.