Decvilla Interior

Company Description Decvilla, by Landroof, specializes in personalized interior solutions that blend elegance, functionality, and quality. From modular kitchens to smart living spaces, we offer end-to-end residential interior services, including custom design, 3D visualization, project execution, and space optimization. Backed by a skilled team of designers and project managers, Decvilla is committed to timely execution, transparency, and delivering exceptional finishes. We take pride in transforming spaces into reflections of individuality and purpose. Role Description This is a full-time role for a Customer Relationship Management (CRM) Specialist, located on-site in Pune. The CRM Specialist will be responsible for managing and enhancing customer relationships from inquiry to project completion, ensuring exceptional client satisfaction. Daily tasks include analyzing customer data, collaborating with sales and project teams, overseeing the client journey, and implementing strategies to improve CRM processes and engagement. Qualifications Proficiency in Customer Relationship Management (CRM) tools and a strong understanding of customer lifecycle management. Exceptional Communication and Interpersonal skills to engage effectively with clients and internal teams. Analytical Skills to interpret customer data and derive actionable insights. Experience in Sales and the ability to identify opportunities for upselling or cross-selling. Project Management expertise to coordinate timelines, deliverables, and client expectations. Bachelor’s degree in Business Administration, Marketing, or a related field. Prior experience in the home design or interior solutions industry is a plus. Ability to work collaboratively and maintain client-focused professionalism.