Debt Recovery Agent

Job Title: Debt Recovery Agent (On-Call)Job Type: Full-time Location:[East Srinivas Nagar Colony, Srinivasa Nagar] Reports To: Collections Manager / Recovery Supervisor(7207680605) Job Summary:The Debt Recovery Agent (On-Call) is responsible for contacting individuals or businesses to recover outstanding debts. The agent will negotiate repayment plans, provide information about overdue accounts, and ensure compliance with debt collection laws. This role requires excellent communication skills, patience, and the ability to handle sensitive financial situations professionally. Key Responsibilities:1. Debt Collection Calls:Make outbound calls to debtors regarding overdue payments. Follow up on previous discussions to ensure commitments are met. Handle inbound calls from debtors regarding their outstanding balances. 2. Negotiation & Payment Arrangements:Discuss and negotiate repayment plans with debtors. Offer settlement options or restructuring plans based on company policies. Ensure debtors understand the consequences of non-payment. 3. Record Keeping & Documentation:Maintain accurate records of all communications with debtors. Update customer account details and payment status in the system. Prepare reports on collection progress and unresolved cases. 4. Compliance & Legal Guidelines:Adhere to debt collection regulations (Fair Debt Collection Practices Act or relevant local laws). Ensure professionalism and confidentiality in all interactions. Avoid harassment, misrepresentation, or unfair collection practices. 5. Customer Service & Dispute Resolution:Address debtor concerns and provide guidance on payment options. Escalate complex cases to senior management or legal teams if necessary. Maintain a customer-centric approach while ensuring debt recovery goals are met. Key Requirements:Education & Experience:High school diploma or equivalent (Bachelor’s degree is a plus). 1-2 years of experience in debt collection, customer service, or telecalling. Experience in the financial or banking sector is an advantage. Skills & Competencies:Strong communication and negotiation skills. Ability to handle difficult conversations with empathy and professionalism. Familiarity with debt collection software or CRM tools. Knowledge of financial regulations and recovery processes. Persistence, patience, and problem-solving abilities. Preferred Certifications:Certification in Debt Recovery or Financial Services is a plus. Training in customer service and conflict resolution is beneficial.