Deal Desk Specialist

Job Description

Role & responsibilities: Support all new business and renewal sales quoting with accuracy and timeliness. Review and prepare incoming purchase orders for processing, ensuring alignment with the expectations of Sales and Finance teams per opportunity. Collaborate with Account Executives and regional sales leaders to support shared priorities. Continuously develop your knowledge of Salesforce, CPQ, and other sales productivity tools to support the team and drive system efficiency. Understand channel partner contracts and agreements to assist in various processes. Maintain a high level of data integrity and accuracy across internal systems. Analyze and prepare reports to support sales campaigns, initiatives, and territory deliverables. Gain a thorough understanding of Critical Starts sales processes and metrics. Be goal-oriented and proactive in providing creative solutions to help Critical Start grow, scale, and exceed revenue targets. Act as a key contributor to the Sales Support team, fostering a team-centered attitude, strong work ethic, and commitment to collaborative communication. Preferred candidate profile: Required Qualifications: 3+ years of relevant experience; transferable skills are welcome. High level of focus on process and attention to detail. Experience with CRM systems, particularly Salesforce, is preferred. Strong mathematical skills are required. Ability to work with at least 75% overlap with US business hours. Experience working with diverse global teams Ability to meet tight deadlines and thrive in a fast-paced environment. Proficiency in multitasking and effective prioritization. Strong interpersonal and communication skills for clear, concise collaboration. Excellent time management and organizational skills, with the ability to manage multiple tasks efficiently. Ability to identify challenges or blockers and communicate solutions effectively with on-the-go teams. Desired Qualifications: Experience in Sales Support, Inside Sales, Customer Service, Deal Desk, or similar roles is encouraged. Basic familiarity with sales terminology is a plus.